Bank Transfer is a payment method that allows customers to fund their Zinga transaction by transferring money directly from their Australian bank account to Zinga’s designated bank account. This method is secure, widely supported by Australian banks, and provides clear traceability for verification purposes.

When you create a transfer in the Zinga app and select Bank Transfer as your payment method, the system will display:
– Account name
– BSB number
– Account number
– Exact payable amount
– Your unique Payment Reference Number

To complete your payment:
1. Open your online banking or mobile banking app.
2. Choose ‘Transfer to Bank Account.’
3. Enter the BSB, account number, and exact amount.
4. Enter the Payment Reference Number exactly as displayed.
5. Confirm your payment.

The Payment Reference Number links your bank payment to your Zinga transfer order. If missing or incorrect, the system cannot automatically match your payment, which may result in delays, manual review, or your transaction being placed on hold.

If you submitted a payment without entering the reference number, please contact customer support and provide:
– A screenshot of your bank transfer
– Your bank name and account holder name
– Transfer amount
– Date and time of payment
– Your Zinga transaction ID

Our team will manually verify and match your payment. Additional processing time may apply.

Bank Transfer payments are typically verified within 15 minutes to 2 hours during business hours. Verification may take longer if your bank does not support real-time transfers, the reference number is missing, the amount is incorrect, or compliance checks are required.

If the transferred amount does not match the amount shown in the Zinga app, your order may be placed on hold, you may be contacted for confirmation, or the transaction may be refunded. Bank fees may apply. Always send the exact amount displayed.

Your payment may be rejected or cancelled due to:
1. Payment not received in time
2. Incorrect amount
3. Missing or incorrect reference number
4. Inability to verify payer identity
5. AML/CTF compliance concerns
6. Suspicious or unusual activity
7. Bank reversal or rejection

No. For compliance and security reasons, the bank account used must belong to the same person who owns the Zinga account. Payments from third-party accounts may cause delays or lead to cancellation.

Please check:
1. Whether your bank shows the payment as ‘Completed’
2. Whether the payment was reversed or rejected
3. Whether the reference number was correct

If payment was completed, contact support with:
– Transfer receipt
– Bank details used
– Exact amount paid
– Date and time of payment
– Zinga transaction ID

Once your Bank Transfer is verified, Zinga will begin processing your transfer. Most transfers to Thailand are completed within minutes to a few hours, depending on bank processing, compliance checks, and system traffic.

You may cancel your transfer only if your payment has not yet been verified. Once payout begins, cancellation may not be possible.

Refunds may incur bank or provider fees. Any applicable fees will be disclosed before processing. Refunds may occur in cases such as incorrect amounts, unverifiable payments, compliance issues, or cancelled orders.